Terms & Conditions
“Endowery”, and “Endowery Hong Kong” are brand names used by Zipline Design Limited.
Shopping on the internet is quick, easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Zipline Design when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. We suggest if any part is confusing or not clear, please contact us.
Please note that from time to time these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website and in our stores at any point in time are only current at that particular point in time and we reserve the right to alter our prices at anytime without prior notice. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
Cancellation of any order can only be made if the item has not been dispatched for delivery.
At this point in time Zipline Design does not send items overseas.
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
You will be charged immediately when placing an order if paying by credit card or PayPal or Payme. When paying by electronic funds transfer from a bank, orders will only be dispatched for delivery once the funds have been cleared through our trading account which normally takes 2 business days. However, we will secure stock for your order for up to 3 business days in such circumstances, assuming we are not out of stock when the order was made.
Shipping and Delivery Policy
We deliver products in Hong Kong using Hong Kong Post or SF Express. We have conducted business with both Hong Kong Post and said courier companies over many years, and we are confident that these methods of delivery are the most safe, efficient and economical methods of transporting your goods to you.
Shipping costs are influenced by the size and weight of the product and your location within Hong Kong. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched for delivery within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Hong Kong and which delivery service you select. Orders are processed on business days at 12 noon (Hong Kong Time), any orders received after this time will be processed the next business day.
Hong Kong Post’s estimated delivery times are dependent on whether you select Parcel Post, Express Post or Courier Post when ordering products from our website. Those estimated delivery times are located at https://www.hongkongpost.hk/en/sending_mail/local/index.html. We are not liable for delays in deliveries caused by Hong Kong Post or the various courier companies that we use.
Where your order value is over the amount specified in our website, delivery to Hong Kong will be free to you. Where free delivery applies, we will use a delivery method of our choice which will be communicated to you on our website immediately prior to payment and the estimated delivery time will likewise appear in a “drop-down” box on our website.
Large items are unique in terms of freight handling and delivery location. Due to this, prices need to be individually quoted for large items. If you are purchasing multiple items, freight charges may be reduced depending on individual circumstances. Please email to us, any queries regarding multiple items, so that a correct freight charge can be quoted.
If your items are delivered by courier, your order will have a consignment note accompanying it when it is delivered to you and the delivery driver will ask you to sign this consignment note. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantity of the cartons on the consignment note have been delivered. If any of these instances occur you must write down the problems on the consignment note (e.g. 4 cartons on the consignment note – but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible advising us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address, where during the main course of the day someone is present to accept your delivery. Your workplace is the ideal delivery point. Both Hong Kong Post and the courier companies that we use cannot guarantee a delivery date or time due to the high volume of their deliveries, however the majority of deliveries are between 9:00am and 5:00pm Monday – Friday. If no one is present to accept the delivery, the delivery driver (where a courier is used) will leave a delivery card in your mail box or under your door, noting that they have attempted to deliver the goods.
Delivery cards left by a courier company will have all the contact details for the courier company and you will need to contact the courier company within 48 hours to arrange a suitable time for a second delivery to you.
If your items are delivered by Hong Kong Post, and no one is present to accept the delivery, you will be required to take your delivery card to your local post office within 5 business days and collect your goods from there.
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. In the event the items you have ordered are out of stock, we will notify you within two days and offer you a part dispatch for the balance of your order that is available and issue you with your choice of a refund or credit note for that part of the order that cannot be supplied.
You may choose to cancel the order and have refunded to you, the entire order if the entire order is not available. Alternatively, if the entire order is unavailable, you may choose to receive a credit note.
You must contact us if you wish to be advised of the expected date of arrival or if you wish to receive a refund or credit note.
All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.
We accept pre-orders for items which are not in stock. We may charge you at time of order or on dispatch for delivery depending on the payment method used. The product pre-order page will inform you if the charge is only to be rendered on dispatch.
Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Zipline Design.
Products Damaged in Transit
All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us by email within a reasonable period of time after receiving your goods. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Zipline Design.
Products Lost in Transit
All orders from our website will be delivered either by Hong Kong Post or by an independent courier company. These couriers will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date, your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an “official consignment note trace” with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product at no cost to you, providing the loss is not caused by (i) your supplying us the incorrect delivery address or (ii) after the address is supplied, you subsequently change your delivery address.
Our Company takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the Hong Kong Consumer Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us at the address referred to at the end of these Terms and let us know what the problem is. We will supply you with an identical product within 14 days after the faulty product has been returned to us by you providing you do not make any further use of the faulty product after you discover that it is faulty. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product is to be sent. Please send to us (i) with the faulty product, (ii) your freight cost receipt (or other material evidencing the freight cost reasonably satisfactory to Zipline Design) together with (iii) your purchase receipt from Zipline Design (or other evidence of the purchase from Zipline Design reasonably satisfactory to Zipline Design) (iv) the BSB and account number into which you want to freight costs to be paid, and we will reimburse you those costs at the time the replacement product is sent to you. If an identical product cannot be found, we will reimburse you your purchase costs and the freight costs by the same method.
We respect your choice to shop with Zipline Design and if for any reason you wish to return the product to us, you can do so within 7 days from the purchase date, providing the product is unused, in its original packaging and with the original receipt. Please (i) forward the unused product (at your expense) in its original packaging and with the original receipt (or other material evidencing your purchase from Zipline Design reasonably satisfactory to Zipline Design) (ii) to our address referred to at the end of these Terms by registered or tracking courier and we will issue you with a credit note for the invoiced cost of the product returned less the original shipping fee that we incurred where the product had been shipped out to you at our cost.
Where applicable, these are in addition to statutory warranties which cannot be excluded under the Hong Kong Consumer Law. Where applicable, manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Zipline Design and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.
Encryption of financial information
When purchasing from Zipline Design your financial details are passed through a secure server using the latest encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Zipline Design on its websites is fully secure.
We don’t store any sensitive credit card information on our website. Encrypted protection (EP) is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.
EP is security protocol on the Internet and is widely used by many companies in Hong Kong and around the world. EP does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a “lock” icon at the top or bottom of your browser. If the lock is closed, you are on a secure EP connection; all your financial information is therefore securely encrypted.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a product’s intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only.
Communication from Zipline Design
As a condition of purchase from Zipline Design we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.
Authority to Purchase from Zipline Design
By accepting our sales terms and conditions, you are acknowledging that you have the authority to enter into a commercial transaction with Zipline Design. If you are under 18 years of age, you cannot enter into a transaction with Zipline Design. Instead, you should seek the assistance of you parents or guardians. Commercial employees, purchasing on behalf of their company or business, must have the appropriate company authority to enter into a transaction on the company’s behalf.
Zipline Design shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of Zipline Design, and Zipline Design shall be entitled to a reasonable extension of time for the performance of such obligations.
Our company name is Zipline Design trading as Zipline Design. BR Number
The transactions contemplated on this site and all legal aspects associated with this site will be governed by the laws of the Hong Kong.
If there is any matter or concern not clarified in these “Terms and Policies” or should you wish to contact us, then:
email us at: email@example.com
or telephone us on +(852) 67628105
We will get back to you as soon as possible.
(Document last updated 16 Nov 2020)